Your information.Handled responsibly.

Who we are and the scope of this policy

PCIS Solutions Pvt Ltd (“PCIS”, “we”, “our” or “us”) provides infrastructure and construction services, rooftop-solar solutions, and IT development and IT-enabled services. For personal information collected directly through our website and business-enquiry channels, PCIS determines why and how that information is used.

This policy covers visitors to www.pcissolutions.com, people who submit a project or service enquiry, prospective and existing customers, vendors, channel partners and other business contacts. A specific contract, application, government portal or partner platform may provide an additional notice where necessary.

Information we may collect

Information you provide

• Name, phone number, email address, organisation and city or location.
• Your preferred contact method and details of the service or project you require.
• Property, electricity-consumer, rooftop, site-survey or technical information that you voluntarily provide for a solar or infrastructure assessment.
• Messages, quotations, documents and correspondence exchanged with our team.
• Information submitted through our website, phone, email, WhatsApp, social media, events or authorised lead forms.

Information collected automatically

Our hosting and security systems may record limited technical data such as IP address, browser and device type, access time, requested pages, referring page and error or security logs. We use this data to operate, secure and improve the website.

How we use your information

We use personal information only for relevant and stated business purposes, including to:

• respond to enquiries and contact you using your selected communication method;
• understand requirements, arrange site visits, prepare quotations and provide requested services;
• support solar registration, installation, commissioning and after-sales coordination where you engage us;
• manage contracts, projects, vendors, payments, customer support and legal or regulatory records;
• protect our website, prevent spam or fraud, and diagnose technical problems;
• improve our services, website content and customer experience; and
• send service or promotional communications where you have requested them or where otherwise permitted, with an option to opt out.

Where consent is the basis for processing, you may withdraw it by contacting us. Withdrawal does not affect processing already completed, and some information may still need to be retained for legal, contractual or fraud-prevention purposes.

When information may be shared

PCIS does not sell or rent personal information. We may share only the information reasonably required with:

• employees and authorised representatives who handle your enquiry or project;
• hosting, email, communication, IT-security and other service providers working for us;
• equipment suppliers, installation partners, consultants or subcontractors involved in an agreed service;
• DISCOMs, government portals, financial institutions or programme authorities when you request assistance for a solar application, subsidy, financing, inspection or commissioning process;
• professional advisers, auditors or insurers; and
• government authorities or other parties when required by law, necessary to protect rights or safety, or connected with a lawful corporate reorganisation.

Where reasonably possible, recipients are expected to use the information only for the relevant purpose and to protect it appropriately.

Cookies and website technologies

The present website may use strictly necessary technologies required for hosting, security and form operation. Our hosting provider may also maintain ordinary server logs. If we later introduce non-essential analytics, advertising pixels or similar tracking, we will update this policy and provide any consent controls required by applicable law.

You can control cookies through your browser settings. Blocking essential technologies may affect how parts of the website operate.

How long we retain information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including enquiry follow-up, project delivery, warranty or support, accounting, dispute resolution and applicable legal or regulatory obligations. Enquiries that do not progress may be periodically reviewed and deleted or anonymised when they are no longer needed.

How we protect information

We use reasonable administrative, technical and organisational safeguards appropriate to the nature of the information, such as access controls, secure hosting, account protection, backups and limited staff access. No website, email or internet transmission can be guaranteed to be completely secure. If you believe information shared with us has been compromised, contact us promptly.

Your choices and privacy rights

Subject to applicable law and verification of your request, you may ask us to:

• provide information about the personal data we process about you;
• correct, complete or update inaccurate or incomplete personal data;
• erase personal data that is no longer required or withdraw consent;
• stop promotional communications; or
• address a concern or grievance relating to our handling of personal data.

To protect privacy, we may request reasonable identity verification before acting. Certain requests may be limited where retention or processing is required by law, contract, legal claims or legitimate security needs.

Children's privacy

Our website and services are intended for adults and business users. We do not knowingly seek personal information directly from anyone under 18 through the general enquiry form. A parent or lawful guardian who believes a child has provided information may contact us to request appropriate action.

External websites and service platforms

Our website may link to government portals, DISCOM websites, social-media services, maps or other third-party platforms. Their privacy practices are controlled by those organisations and are not covered by this policy. Please review their policies before submitting information. Information submitted directly to Meta, Google, WhatsApp or another platform may also be processed under that platform's terms before it is shared with PCIS.

Changes to this policy

We may revise this policy when our services, technology or legal obligations change. The updated version will be posted on this page with a new “Last updated” date. Material changes may also be communicated through an appropriate additional notice.

Privacy contact and grievance requests

For access, correction, erasure, consent withdrawal or any privacy grievance, contact PCIS with your name, contact details and a clear description of the request. We will acknowledge and address requests in accordance with applicable law.